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Social marketing is the application of commercial marketing tools and principles to the design, implementation, and evaluation of health and social behaviour-change programmes. It focuses on target groups within the population, tailoring campaigns and awareness with the aim of achieving specific behavioural goals. It is increasingly recognised as a valuable tool within public health, where it can improve health and reduce health inequalities. It is particularly important for influencing voluntary lifestyle behaviours such as smoking, drug use, drinking, and diet.
Social marketing has grown in popularity and usage within the health community for many years in Canada and internationally. Part of the reason, is health organizations are not happy with programs that focus on awareness and education only and want to see their clients engaged and more importantly shift their health attitudes and behaviours. Using social marketing to conduct health improvement campaigns can help public health professionals be more productive with limited health resources.
Health practioners have been using social marketing strategies for campaigns focused on: injury prevention, child and senior’s health, work place health and safety, addictions: anti-smoking, drug abuse, drinking and driving, healthy eating, physical activity, diabetes prevention, healthy pregnancy, immunization, mental health, family planning, food and product safety, prevention of STD’s, HIV/AIDS and other communicable diseases, cancer prevention and many other health issues.
In the past few years, CEPSM has been conducting social marketing workshops across Canada. We have had excellent participation from health professionals who are interested in developing and implementing results-oriented social marketing strategies. As a result, CEPSM has decided to offer a one-day social marketing workshop specifically for public health professionals and other health practitioners.
The aim of this workshop is to enhance public health professionals' knowledge of the key elements of social marketing and how social marketing may be used to plan public health interventions. Specifically:
About our workshop leader:
Jim Mintz is the Managing Partner of the Centre of Excellence for Public Sector Marketing where he presently works with a number of public sector and non-profit clients. He is also Program Director of the Professional Certificate in Public Sector and Non-Profit Marketing at the Sprott School of Business at Carleton University. He also has lectured at the University of South Florida, College of Public Health (Tampa). He presently serves on the External Advisory Council for the School of Public Health, at the University of Alberta.
Jim was formerly the Director of Marketing and Corporate Communications at Health Canada for many years and has an intimate knowledge of public health and how social marketing can be used to plan public health interventions. Since leaving Health Canada Jim has been involved in training and consulting with numerous government and non-profit health organizations in the area of his speciality: social marketing.
Detailed Agenda |
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8:45 | Introductions Workshop objectives and agenda overview. Participants' introductions and expectations. |
9:00 | Overview of Social Marketing Overview of social marketing, the challenges involved in developing a social marketing initiative, and key attributes of a social marketing plan |
9:45 | Situation Analysis An examination of the social issue being addressed and why, the behaviour change you wish to promote, the intended impact of a successful campaign and how to conduct a PEST (Environmental Scan) and SWOT analysis |
10:15 | Break |
10:30 | Developing a Segmentation Plan Geographically, Demographically and Psychographically Stages of Change Model PRIZM clusters TAPARE Model for Selection of Target Audiences Analysis and selection of target markets |
10:45 | Social Norms and Competing Behaviours and Barriers Review the social norm process, how to identify competing behaviours and barriers and examination of upstream social marketing |
11:15 | Objective Setting, Behaviour Objectives, Knowledge Objectives, Belief Objectives Social marketing research, how to develop a marketing research brief |
12:00 | Lunch - participants are free to take lunch on their own |
13:00 | Marketing Strategy Development Steps to developing a product strategy including: Actual product, Augmented product and Core product as well as steps to developing a positioning strategy |
13:45 | Price Considerations An examination of the price of your social marketing product i.e. the cost both monetary and non-monetary that individuals associate with adopting the new behaviour. |
14:15 | Place Considerations An examination of the Place where and when the target market will perform the desired behaviour and access products and services related to the campaign. |
14:30 | Promotion Considerations (i.e. Marketing Communications) Examination of messages and the tactics including four low cost promotional tactics which can have significant impact: strategic alliances and partnerships; face to face marketing; proactive public relations; and social media tools and tactics. How to develop a Creative Brief for your creative agency or internal creative department. |
15:00 | Break |
15:15 | Monitoring and Evaluation Review of the various methods and strategies for monitoring and evaluating outputs/ process measures, outcomes and impacts. |
15:45 | Budgeting and Implementation Review of the process for budgeting for a campaign and the key steps involved in developing an Implementation Plan. |
16:15 | Workshop Evaluation and Wrap-up |
What some attendees have said about this workshop:
“Good, common sense material structured in a logical series of steps. Anyone can follow through the workbook anytime… great tool.” - Pamela Dunn, Chinook Health Region
“First, I'd like to thank you very much for the April 7 workshop. It was a great session, I learned a lot including a much more structured approach to social marketing. It has really helped me to think and plan more strategically, whether for large or small initiatives. Most importantly, thank you for the session. I enjoyed the process and learned a lot.” - Patricia Paton, Palliser Health
“Jim is extremely knowledgeable. This was a great workshop and I would definitely take the time out of my busy schedule to attend a two-day elaborate version of it. The tools will be great to have!” – Jen Jersey, Windsor Essex Health Unit
“Strategy development and results tracking was great! I really enjoyed it!” – Leann Burton, WWF-Canada
The Workbook (included) guides you through the process for creating your own Customized Social Marketing Action Plan.